After every session, your physiotherapist completes structured clinical notes covering the assessment, treatment delivered, resident response, and next steps. For residents on rehabilitation or falls prevention programmes, we maintain a written plan with measurable goals and a clear progress audit trail. All documentation is available to share with GPs, families, and your CQC inspection file. Scheduled contract partners receive regular summary reports on all active residents.

Yes — our team is specifically dementia-trained. We adapt our communication style, pace, and approach for residents with cognitive difficulties, always working with patience and consistency. We involve care staff and family members throughout — providing guidance on how to support exercises and movement between visits. We're experienced working in dementia care homes and supported living settings.

Absolutely — many of our referrals come from family members rather than care home management. Simply call us on 020 8087 3132. We'll confirm with the care home that they're happy for us to visit (we handle that conversation), and we'll take care of everything else. We'll update you after each visit so you always know how your loved one is progressing.